- Sales Experience
PayJunction Corporation, founded in 2000 and located in Santa Barbra, CA. offers processing solutions for e-commerce, telephone processing, and face-to-face transactions. They have a strong emphasis on virtual terminals and mobile solutions and do not advertise regular credit card machines on their product list. Their flagship product is called the “Trinity System” which is a virtual gateway that can be used for both e-commerce and mobile processing while many other merchant providers will separate the two. PayJunction is a registered Independent Sales Organization (ISO) for First National Bank of Omaha.
PayJunction is not only an accredit business with the Better Business Bureau but also has an A+ rating. In the past three years, they’ve only had three complaints filed against them. However, this can be a little misleading because they only recently became a Merchant Service Provider (MSP). Beforehand, they were using other MSPs to provide a merchant account with their gateway, namely CardPayment Solutions, Central Payment Corporations, and United Bank Card. All have these MSPs have significantly more complaints filed against them. As PayJunction begins to mature as a MSP, it will be interesting to see how their rating holds up.
PayJunction focuses most of their marketing efforts into the Trinity System. It’s advertised as an all-in-one solution for both processing in person, over the phone, as well as e-commerce with one merchant account and one company. Other gateway providers like Authorize.net only offer an e-commerce solution and do not provide a business with a merchant account when signing up. They also point out the flaw that Authorize.net does not offer a mobile processing solution which is included with Trinity. Although this gives them an advantage over the giant Authotize.net, there are also a couple disadvantages. Authorize.net is so widely used among MSPs that businesses can very likely find lower rates with a MSP that integrates with Authorize.net then they could with the rates PayJunction has to offer. Allowing Trinity System integration with other MSPs does not seem to be the direction they’re heading in, but it might open up a bigger market share and give consumers more options.
Like mostly all Merchant Service Providers, PayJunction offers different rates for different businesses. Because of this, they do not advertise their rates on their website, and require a business to call for a quote. However, based on many reports, the Trinity System is not cheap. Sales representatives usually give two options, either a high start up cost for the system, around $400, or a free setup and a high monthly fee, around $30. Either way, this is not a viable solution for small, home based businesses that probably could benefit from the service the most. Mid to large size businesses who handle mostly e-commerce and phone based transactions should look into PayJunction.
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